Help center

Frequently asked questions

Everything you need to know about getting started, pricing, channels, and security.

Chatzo is a customer engagement platform. Capture leads with live chat widgets, contact forms, and popups. Manage them in a built-in CRM, track visitors, and handle support tickets — all from one dashboard.

No. Copy a single embed code from your dashboard and paste it into your website. The widget works on any site that allows custom scripts.

Every chat conversation, form submission, and popup interaction can create or update a lead. Your team sees full activity history, can assign leads, add notes, and move them through your pipeline.

Yes. Invite team members on Starter and above. Assign roles, share leads and tickets, and manage who has access to your workspace.

A lead is a captured contact record — from a chat widget conversation, contact form submission, or manual entry. Plan limits apply to new leads created per month.

Yes. Data is encrypted in transit and at rest. Each tenant workspace is isolated. See our Security and Privacy Policy pages for details.

Yes. Upgrade or cancel from your dashboard at any time. There is no lock-in on monthly plans.

Yes, on Starter plans and above. Connect Facebook Pages for Messenger and Instagram DM, and Google Business for review management — all from one inbox. No per-message fees.

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