Chatzo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information we collect
Information you provide
- Account data: Name, email address, company name, and password when you register.
- Customer data: Lead records, chat conversations, form submissions, and ticket content you manage through the platform.
- Communication data: Messages you send through our contact forms or support channels.
- Payment data: Billing information processed by our third-party payment provider. We do not store full credit card numbers.
Information collected automatically
- Usage data: Pages visited, features used, chat conversations, and session duration.
- Device data: IP address, browser type, operating system, and device identifiers.
- Cookies: See our Cookie Policy for details.
2. How we use your information
We use collected information to:
- Provide, operate, and maintain our services
- Store and display your leads, conversations, forms, and tickets
- Process transactions and send billing-related communications
- Respond to support requests and inquiries
- Send product updates and marketing communications (with your consent)
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
3. Your customer data
Leads, chat conversations, form submissions, and ticket content you manage through Chatzo belong to you. We process this data solely to provide the Service to your account. Each tenant workspace is isolated from other customers.
4. How we share information
We do not sell your personal information. We may share data with:
- Service providers: Hosting, payment processing, email delivery, and analytics providers bound by confidentiality agreements.
- Legal requirements: When required by law, court order, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
5. Data retention
We retain your account data for as long as your account is active. Customer data (leads, conversations, tickets) is retained according to your plan and deleted within 30 days of account cancellation, unless a longer period is required by law.
6. Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Export your data in a portable format
- Object to or restrict certain processing
- Withdraw consent for marketing communications
To exercise these rights, contact us at support@chatzo.in.
7. International transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
8. Children's privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website.
10. Contact us
Questions about this Privacy Policy? Contact us at support@chatzo.in or visit our contact page.