Privacy Policy

Your privacy matters to us. Learn how Chatzo collects, uses, and protects your information.

Effective Date: 18/04/2025

This Privacy Policy describes how Chatzo, operated by Kolkata Software, collects, uses, and protects information when you use our WhatsApp automation platform.

1. Information We Collect

  • Account Information: Name, email address, phone number, billing details.
  • Technical Data: IP address, device type, browser, usage logs.
  • Session Data: WhatsApp session tokens and connection metadata necessary to operate the service.
  • API Usage Logs: Request logs for security and debugging purposes.

2. How We Use Information

  • Provide and maintain the Chatzo platform.
  • Process subscriptions and billing.
  • Improve service performance and reliability.
  • Monitor for abuse, fraud, or policy violations.
  • Respond to support inquiries.

3. Message Content Responsibility

Chatzo acts as a technical automation tool. We do not control or monitor the content of messages sent by users. Clients are solely responsible for ensuring that their messaging complies with applicable laws and WhatsApp policies.

4. Data Sharing

We do not sell personal data. Information may be shared only:

  • With trusted infrastructure or hosting providers.
  • When required by law or legal process.
  • To protect platform integrity and prevent abuse.

5. Data Security

We implement reasonable technical and organizational security measures including HTTPS encryption, secure authentication, and restricted system access.

6. Data Retention

Account and usage data are retained only as long as necessary to provide the service or comply with legal obligations.

7. Third-Party Platforms

Chatzo is not affiliated with WhatsApp or Meta. Message delivery and account status depend on third-party platform policies.

8. Your Rights

You may request:

  • Access to your stored personal data.
  • Correction or deletion of your information.
  • Account termination.

9. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of the platform after updates indicates acceptance of the revised policy.

10. Contact

For privacy-related inquiries, contact:
Email: support@chatzo.in