Video lesson

Knowledge base & smart bot

10 min · Add FAQ entries, enable bot on widget, set fallback message, test auto-replies.

Share this page with anyone
Log in

Video coming soon

This lesson is being recorded. Use the checklist below and the written guide until the video is published.

Read written guide
Steps in this lesson
  1. Knowledge Base → Add FAQ entries with keywords
  2. Chat Widget → enable Smart bot
  3. Set bot fallback message
  4. Test on website — ask a FAQ question
  5. Type “agent” to test handoff message
5. Conversations inbox 7. Bot flows