Chatbot guide

Build your knowledge base (FAQ)

Each entry teaches the bot how to answer one topic.

Share this page with anyone
Log in
Step-by-step
1
Open Knowledge Base

Dashboard → Knowledge Base.

Log in to do this step
2
Click Add entry

Create one entry per question customers ask often.

Log in to do this step
3
Set type to FAQ

Type = FAQ for question/answer matching.

4
Write the question

Example: "What are your pricing plans?" — this is what visitors might type.

5
Write the answer

Clear, short answer the bot will send. Example: "We offer Free, Starter ($29), Growth ($79), and Business ($199) plans."

6
Add keywords

Comma-separated: pricing, plans, cost, how much, price list. Helps matching.

7
Widget scope

Leave "All widgets" or pick one widget if answers differ per site.

8
Mark Active and Save

Repeat for hours, shipping, returns, contact info, etc.

9
Test on your site

Ask the widget: "What are your prices?" — bot should reply with your answer.

Good FAQ topics to add first
  • Pricing and plans
  • Business hours / contact info
  • Shipping or delivery (e-commerce)
  • Refund / cancellation policy
  • How to book a demo or appointment
  • Location / service area
Example entry
Question: What are your business hours?
Keywords: hours, open, timing, when open
Answer: We're open Monday–Friday 9 AM–6 PM IST. Saturday 10 AM–2 PM. Closed Sundays.
Next guides
Bot flow builder →
← All guides Start free trial